Support
Answers to the most common questions about Atlas.
How do I reset my password?
- On the sign-in screen, tap Forgot your password?
- Enter the email address you signed up with and tap Send Code.
- We email you a 6-digit code. Enter it in the app — on iPhone it’s usually suggested right above the keyboard.
- Choose your new password. You’re signed in straight away.
No email? Check your spam folder, and make sure you used the same address as when you signed up. You can tap Resend code after 60 seconds. Codes expire and only work once, so always use the newest one. On your iPhone you can also tap the link in the email to open Atlas directly.
How do I delete my account?
- Open the Other tab and tap Settings.
- Tap Delete Account.
- Type DELETE to confirm and tap Delete My Account.
This immediately and permanently deletes your account and everything in it — marked places, trips, flights, collections, photos and friends. It can’t be undone. If you can’t sign in any more, email us from the address you signed up with and we’ll delete it for you. See the Privacy Policy for details.
How do I add friends?
Open the Other tab and tap Friends. Then either:
- Scan their QR code — tap Scan a Friend’s Code and point your camera at the QR code on their Friends screen. You can also scan it with the iPhone’s own Camera app; it opens Atlas and asks you to confirm.
- Type their friend code or email — enter their 8-digit friend code (shown under their QR code) or the email address they signed up with.
Your friend then accepts the request on their Friends screen. Once you’re friends you can compare travel scores and airports on the leaderboards. You can remove a friend at any time.
Does Atlas track my location?
No. Atlas never reads your location. Everything on your map is something you marked yourself.